Jeevaaji Privacy Policy

1. Introduction

This Privacy Policy describes how jeevaaji ("we", "us", "the platform") collects, uses, stores, and protects the personal information of players and visitors who use the jeevaaji website and services at jeevaaji.net.

When you register an account on jeevaaji, make a deposit, place a bet, or simply browse the platform, you are trusting us with your personal data. We take that responsibility seriously. This policy is written in plain language so you know exactly what happens to your information — no legal jargon designed to confuse.

By using jeevaaji, you agree to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use jeevaaji. For questions about how we handle your data, contact our support team at [email protected].

2. Data We Collect

Jeevaaji collects two categories of personal data: information you provide directly when using the platform, and information collected automatically as you interact with jeevaaji.

Information you provide directly:

• Full name as registered on your bKash or Nagad account.
• Date of birth, used for age verification purposes.
• Mobile phone number linked to your bKash or Nagad account.
• Account login credentials (your password is stored in encrypted form and is never visible to jeeva aji staff).
• Any identity verification documents submitted during the KYC process.
• Communications you send to jeevaaji support, including live chat transcripts and emails.

Information collected automatically:

• IP address and approximate geographic location.
• Device type, operating system, and browser version.
• Pages visited on jeevaaji and time spent on each page.
• Betting history, game activity, and transaction records.
• Session duration and login timestamps.
• Cookie data and similar tracking technologies (see Section 9).

3. How We Collect Data

Jeevaaji collects your personal data through several channels, all of which are designed to be transparent and proportionate to the purpose for which the data is needed.

• Registration forms: When you create your jeevaaji account, you provide your name, mobile number, and date of birth directly through our registration form.
• Payment processing: When you deposit or withdraw via bKash or Nagad, transaction data is shared between the payment provider and jeevaaji to confirm and record the transaction.
• Platform activity: As you use jeevaaji — browsing games, placing bets, or accessing your account — our systems automatically log activity data for security and operational purposes.
• Support interactions: When you contact jeevaaji support via live chat or email, the content of those communications is recorded and stored.
• Cookies and tracking: Jeevaaji uses cookies and similar technologies to collect data about how you interact with the platform. See Section 9 for full details.

4. How We Use Your Data

Jeevaaji uses your personal data only for legitimate operational purposes. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent.

• Account management: To create, maintain, and secure your jeevaaji account, and to verify your identity when required.
• Payment processing: To process deposits and withdrawals via bKash and Nagad, and to maintain accurate transaction records.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and unauthorised access to accounts on jeevaaji.
• Responsible gaming: To monitor betting patterns and identify players who may be showing signs of problem gambling, so we can offer appropriate support tools.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support service.
• Platform improvement: To analyse how players use jeevaaji and identify areas where the platform can be improved.
• Legal compliance: To comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Promotional communications: To send you information about jeevaaji bonuses and promotions, where you have opted in to receive such communications.

You can opt out of promotional communications from jeevaaji at any time by contacting our support team. Opting out of marketing communications will not affect your ability to use the platform or receive essential account-related notifications.

5. Sharing Your Data

Jeevaaji does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment providers: Jeevaaji shares transaction data with bKash and Nagad to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: Where required for KYC compliance, jeevaaji may share identity documents with authorised verification service providers.
• Technology providers: Jeevaaji works with trusted technology partners who help operate the platform, including hosting providers and security services. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities: Jeevaaji may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts where required by law or where we believe disclosure is necessary to protect the rights and safety of jeevaaji or its players.
• Business transfers: In the event that jeevaaji is acquired by or merged with another company, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and your rights under this policy will continue to apply.

6. Data Retention

Jeevaaji retains your personal data for as long as your account is active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations.

• Account data is retained for the duration of your account and for a minimum of five years after account closure, as required for anti-money laundering compliance.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Support communications are retained for up to two years from the date of the interaction.
• Cookie and analytics data is retained for up to 13 months from the date of collection.

When your data is no longer required for the purposes for which it was collected, jeevaaji will securely delete or anonymise it. If you request deletion of your account and data, we will action this request subject to any legal retention obligations that may require us to retain certain records.

7. Data Security

Jeevaaji takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, or misuse.

• All data transmitted between your device and jeevaaji is encrypted using SSL/TLS protocols.
• Passwords are stored using industry-standard one-way hashing algorithms. Jeevaaji staff cannot see your password.
• Access to personal data within jeevaaji is restricted to authorised personnel on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• Regular security audits and penetration testing are conducted to identify and address vulnerabilities.

While jeevaaji takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong password, do not share your login credentials, and contact jeevaaji support immediately if you suspect your account has been compromised.

8. Your Rights

As a jeevaaji player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

• Right of access: You can request a copy of the personal data jeevaaji holds about you at any time.
• Right to rectification: If any of your personal data held by jeevaaji is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You can request that jeevaaji delete your personal data, subject to any legal retention obligations that may apply.
• Right to restrict processing: In certain circumstances, you can request that jeevaaji limit how it uses your personal data.
• Right to data portability: You can request that jeevaaji provide your personal data in a structured, machine-readable format.
• Right to object: You can object to jeevaaji processing your personal data for direct marketing purposes at any time.

Jeevaaji will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing your request to ensure we are disclosing or modifying data only to the account holder.

9. Cookies

Jeevaaji uses cookies — small text files stored on your device — to improve your experience on the platform, keep you logged in, and understand how players use jeevaaji so we can make it better.

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of jeevaaji and prevent you from logging in or using certain features of the platform.

10. Minors

Jeevaaji is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on jeevaaji or attempt to use any of our services.

If jeevaaji becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the associated account, delete the data, and return any deposited funds to the payment source where possible.

If you believe a minor has registered on jeevaaji, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Policy Changes

Jeevaaji may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "last updated" date.

For significant changes to how we collect or use your personal data, jeevaaji will notify registered players via the contact details on their account before the changes take effect. Your continued use of jeevaaji after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jeevaaji protects your data.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how jeevaaji handles your personal information, please get in touch with our team.

• Email: [email protected] — for privacy-related queries and data rights requests.
• Live Chat: Available 24/7 within your jeevaaji account for immediate assistance.
• FAQ: Visit our FAQ page for answers to common questions about your account and data.